Manchester
Domestic Energy Assessors
6 Larchwood,
Firwood Park,
Oldham, Lancs.
OL9 9TD
Trading
Terms and Conditions
These terms and
conditions apply to all contracts for the supply of
services by the company to the client, these terms and
conditions of business represent the agreement between
you the client and Manchester Domestic Energy Assessors.
(MDEA) No variation of these terms shall be made without
mutual consent of both parties.
It is important
that the client reads and fully understands the Terms and
Conditions as it establishes the working relationship
between the both parties. The client is encouraged to
seek clarification on any matter contained within the
Terms and Conditions by contacting Manchester Domestic
Energy Assessors.
Terms of
engagement
1.1 Before
commencement of the service the Company will submit to
the client a Service Specification, which will specify
the services to be undertaken.
1.2 The Company
will submit a quote for the services prior to assessment
taking place, by accepting the quote the Client agrees to
these Terms and Conditions, detailed herein.
1.3 The date and
time of assessment will be agreed and confirmed in
writing before the assessment commences.
1.4 The Company may
request certain information, in relation to the property
in the form of a 'Sellers Questionaire' prior to the
assessment, until such requested initial information and
/ or data has been received The Company is under no
obligation to commence or undertake any work in respect
of that Energy Performance Certificate (EPC).
1.5 The Client
agrees to provide any such information and / or data as
may be reasonably requested by The Company for the
purposes of producing an EPC, and to make any third party
aware of its similar obligations to do so, and that any
information or documentation provided to MDEA shall be
true and accurate. Further the Client hereby indemnifies
MDEA for any such loss or damage MDEA may suffer directly
or indirectly as a result of the Client's breach of this
clause (1.5), such loss or damage not being limited to
the legal costs of defending any civil claim or criminal
penalty against MDEA arising from the Client's breach
hereof.
1.6 Any time or
costs undertaken to pursue or retrieve any fees due to
MDEA will be passed on directly to the Client or relevant
third party.
1.7 It is accepted
by the Client that upon engagement MDEA have already
delivered services in part to the Client, and there shall
be no standard 'cooling off' period or cancellation of
services without charge at this point.
1.8 MDEA will
reschedule an appointment for an Energy Assessment that
is cancelled through no fault of MDEA. The Client agrees
that MDEA reserves the right to refuse the instructions
for an EPC upon a second such cancellation.
1.9 MDEA will
advise the Client that the Energy Performance Certificate
has been produced (normally within 48 hours) and is
available for them, and also will willingly explain the
ratings and recommendations to the Client.
Clients
Obligations
To enable the
Company to perform its obligations under this agreement
the customer will:-
2.1 Co-operate with
the Assessor.
2.2 The assessor
will require access to all areas of the dwelling,
including loft space.
2.3 It is the
Client's responsibility to ensure all areas are
accessible for assessment this includes:-ALL habitable
rooms on all floors, boilers, radiators, heaters, fires,
hot water cylinders (if present), gas and electric
meters, windows, it is advisable for the Client to open
the loft space access for the assessor ( if possible).
2.4 MDEA advises
the Client that photographs of the above and exterior of
the property along with site notes will be taken during
the assessment.
Ensure that all
animals are controlled and be kept away from the Assessor
whilst carrying out their inspections
2.5 Ensure that all
children are supervised / accompanied by a person over
the age of 18 and that they are kept away from the
Assessor whilst carrying out their inspections. ( Please
note that elderly/infirm occupants must also be
accompanied by a person over 18 years of age)
2.6 There must be
no access to hazardous materials or
substances.
2.7 To provide
documented evidence of the property's build date, any
replacement windows, extensions, cavity wall insulation,
loft conversion, boiler installation. Do not worry
however, if you do not have these documents to
hand.
Fees and
Payment.
3.1 The cost for
the Energy Performance Certificate will be agreed on the
initial enquiry.
3.2 The fee is for
one EPC on the said property.
3.3 The payment of
the agreed fee is due either by cheque with the return of
all necessary signed documents forming the binding
contract, or payment in full by cheque or cash on the day
of assessment.
3.4 The Client
undertakes not to withhold any such payment due to MDEA
whatsoever. Delay or default in any such payment shall
incur interest at a daily rate of 5% above the base rate
of The Royal Bank of Scotland plc.
Unless the company
receives notification of no less than 24 hours of
intention to cancel, charges of 50% of the agreed fee
will be charged.
Should the Assessor
be forced to abandon an assessment due to reasons given
in the Clients Obligation section, or due to a health
& safety risk, or injury sustained whilst carrying
out the assessment, charges of 50% of the agreed fee will
be charged.
FEES
|
Flat/Apartment
|
1
or 2 Bedrooms
|
£39.95
no VAT
|
|
House
|
1
or 2 Bedrooms
|
£44.95
no VAT
|
|
House
|
3
Bedrooms
|
£47.95
no VAT
|
|
House
|
4
Bedrooms
|
£57.95
no VAT
|
|
House
|
5+
Bedrooms
|
£
POA
|
Subsequent
inspections i.e. / you may wish to have another
inspection done on completion of recommended
improvements, or for landlords this would be necessary
when there is a change in tenants.
£55.00.
Manchester
Domestic Energy Assessors Obligations.
4.1 Arrive at the
property at agreed time and date.
4.2 Contact the
customer in the event of any delay.
4.3 To provide a
professional service at all times.
4.4 Clarify any
questions the customer may have.
Liability
5.1 MDEA recognises
the Client's statutory rights.
5.2 Whilst the
utmost care shall be taken by the energy assessor, MDEA
shall not be liable for any loss or damage of any
description whatsoever arising from accidental breakages
of ornaments or items that are in the vicinity of the
areas to be inspected.
5.3 MDEA shall not
be liable for any loss or damage whatsoever that the
Client may suffer after the Assessor has vacated an empty
or unoccupied property, or conducted an assessment in the
absence of a contact.
5.4 MDEA shall not
be liable for any loss or damage whatsoever that the
Client may suffer as a result of MDEA being unable to
fulfil any of its obligations herein due to the
occurrence of an event or force majeure.
Rights to
Terminate or Cancel
6.1 If at any point
during the agreed contract there is a request not to take
photographs or notes the assessment will be terminated,
under these circumstances the Client shall be charged in
accordance with the Terms of Engagement.
6.2 The Assessor
will terminate the assessment if to continue poses a
Health and Safety Risk ie/ In the event of gas or
electricity risk or if the property is not structurally
sound etc. Under these circumstances the Client shall be
charged 50% in accordance with the Terms of Engagement
(clause 3.4)
6.3 The Client has
the right to cancel a signed agreed appointment and must
do so in writing .
6.4 However if the
cancellation instruction is received more than twenty
four hours before the agreed date the Client shall incur
a £15.00 penalty charge.
6.5 Should a Client
give a cancellation instruction with less than twenty
four hours notice, the Client shall incur a 50% charge
which shall be reduced to £15.00 if the assessment
is to be rescheduled.
6.6 A Client making
a cancellation before the contract documents are signed
shall not be charged a fee.
6.7 The Assessor
has the right to cancel if they are unable to access the
property at the agreed time and date, the Client will be
charged in accordance with the Terms of
Engagement.
6.8 In any event
where a contact will not be present at the property, it
is the Clients responsibility to provide in writing where
the keys (and how many) are to be collected from and to
provide any security codes where necessary.
6.9 All keys must
be signed for.
ON Construction
EPC's
IMPORTANT
NOTE
MDEA and it's
assessors cannot be held responsible for any delays
whatsoever in the production of EPC's and will not be
liable as part of the contractual process entered in to
by the developer, builder and end user.
PAYMENT FOR OCDEA
SERVICES IS REQUIRED 50% WITH ORDER CONFIRMATION AND
BALANCE UPON COMPLETION OF EPC CALCULATIONS. EPC
CERTIFICATES CAN ONLY BE ISSUED WHEN FINAL PAYMENT IS
RECEIVED.
